**General    
**Request Help
**Poor Sound/Video Quality
**Get Adobe Acrobat Reader
**AOL and CompuServe Users
**Is Your Browser NETSCAPE??
**Is Your Operating System:  Windows 95 or NT4   Windows 98, 98SE, 2000,  ME, or XP   Mac Computer

If your computer's operating system is Windows 98, Windows 98 Second Edition,  Windows 2000,  Windows ME, or XP or above - you should be able to hear and view the streaming audio/video without any problems.

To hear the streaming audio, your computer must have Windows Media Player installed.  Windows Media Player comes standard with all of the PC operating systems mentioned in the paragraph above; however, if you need a new version of Windows Media Player....

Also, depending on Resources in your PC, and the amount of Internet Bandwidth you may be limited in Processor or RAM capacity. Therefore, it is best to switch off any other programs, particularly the ones that demand a lot from your PC's processor resources or your Internet Connection (ie: Email Programs, Skype, other Messenger Software, and make sure no other Downloads or Updates are going on. CLOSE every possible program that is running on your computer - Right click on programs [and Exit] on the right side of the lower tool bar).

Click  HERE   to link to the site where you will be able to  download Windows Media Player free of charge from Microsoft's web site. For Windows XP -- Click HERE.
Click the DOWNLOAD NOW button. The download will take approximately 40 minutes if your modem speed is 28.8 Kbs. The download time will be much less (less than 5 minutes) if you have a faster modem or broadband cable internet connection.

If your computer's operating system is Windows 95, or NT 4,  or if you are using a Mac computer, you may need to download Windows Media Player.
     

Click  HERE   to link to the site where you will be able to  download Windows Media Player free of charge from Microsoft's web site.
Click the DOWNLOAD NOW button. The download will take approximately 30 minutes if your modem speed is 28.8 Kbs. The download time will be much less (less than 5 minutes) if you have a faster modem or broadband cable internet connection.
     

Mac Computers

Click  HERE   to link to the site where you will be able to  download Windows Media Player free of charge from Microsoft's web site for Mac.  **For Mac OS X -- Click HERE.
Click the DOWNLOAD NOW button. The download will take approximately 30 minutes if your modem speed is 28.8 Kbs. The download time will be much less (less than 5 minutes) if you have a faster modem or broadband cable internet connection.

After you have installed the player (Media Player),  return to the web page to listen/view  the audio/video message.

If the sound and video are playing but the sound or video quality is poor - follow the following steps
A.   while listening to the sound in Media Player109 - click on VIEW
B.   go down to "Enhancements"
C.   go over and click on "Graphic Equalizer"
D.   FOR Video: at step C above click "Video Settings"

The equalizer or video settings will appear on the Player. You can now click on and adjust the various frequencies or colors up or down until the sound or video quality is the way that you want it.

If you are still having trouble hearing or viewing the audio/video message, Click  Here   to send a message for assistance.  Please detail your specific problem, include: 
[1]  your computer's operating system (i.e. Windows 95, 98, 98SE, 2000, ME, XP, NT, Mac, etc), 
[2] the CPU speed if available and your method of accessing the Internet: Cable/Broadband/DSL or dial up modem [speed]. 
     

Browsers

There are TWO primary browsers available worldwide - they are Microsoft's Internet Explorer and AOL's  NETSCAPE.

Due to browser incompatibilities - you cannot view or hear any video; audio files; or read the Daily Devotion if you are using NETSCAPE as your browser. 
Click HERE (then click DOWNLOAD; then click OPEN) to download a free copy of Internet Explorer if you do not already have it on your computer. MOST computers come with IE pre-loaded.

To open Internet Explorer - Go online,  close NETSCAPE (if it is open),  click START,  go to PROGRAMS,  then click Internet Explorer. 
Type www.jesserichministries.org into the address bar then click GO. You can now go to the Audio, Video, or Daily Devotion pages and click any link.

If your Internet Service Provider {ISP} (the company you pay each month to get online for email and the Internet) is AOL or CompuServe - you will need to follow the steps below to hear the AUDIO or to view the VIDEO. These two Internet Service Providers use Netscape as their imbedded browser.

a.  go online with AOL or CompuServe
b.  open Windows Media Player - after the player opens
c.  click the START button on your desktop, go to PROGRAMS, click on INTERNET EXPLORER
d.  type: www.jesserichministries.com into the browser's address window
e.  when the web page loads, click on AUDIO - Broadcasts,  AUDIO - Seminars, or VIEW -  TV Broadcasts then click the link or the PLAY button of the program you want to hear or see.